Carrington Mortgage Services

Office address: 1600 South Douglass Road, Suites 110 & 200-A, Anaheim, CA 92806
Year established: 2007
Company type: financial services
Employees: 1,300+
Expertise: Conventional mortgages, purchase home loans, refinancing, FHA loans, VA loans, USA loans
Parent company: Carrington Holding Company, LLC
CEO and key people: Andrew Taffet (CEO and CIO), Wes Iseley (EVP and senior managing director), Jim Petros (SVP and chief compliance officer), Karen Kuhar O'Brien (VP and chief credit officer), Rebecca Price (VP in secondary marketing), Vicky Camacho (VP of compliance & administration), Charity Fross (director and underwriting supervisor)
Financing status: private equity-backed

Carrington Mortgage Services is a mortgage company that offers lending options, property financing services, and real estate solutions to over 682,000 customers across the US. As of 2022, the company has a large servicing portfolio with balances totaling approximately $122.1 billion.

History of Carrington Mortgage Services

Carrington Mortgage Services was founded in 2007 by Bruce Rose in Anaheim, CA. The company grew into a comprehensive mortgage company within the Carrington Holding Company framework, and in 2022, it boarded $62.3 billion in loans. Carrington Mortgage Services provides extensive real estate services across 48 states, supporting all phases of the homeownership process from loan origination to real estate transactions.

Products and Services of Carrington Mortgage Services

Carrington Mortgage Services offers tailored products and services to facilitate the homeownership journey. Such offerings include:

  • residential mortgages: primary lending services focusing on home purchases and refinancing
  • real estate services: comprehensive support through affiliated companies, including Vylla Home, Vylla Title, and Vylla Escrow
  • loan servicing: management of loan payments, modifications, and customer support
  • home equity loans: provides loans that allow homeowners to borrow against the equity of their homes
  • property preservation and management: offers services to maintain and manage properties throughout the foreclosure process

Culture at Carrington Mortgage Services

Carrington Mortgage Services promotes a workplace culture that emphasizes strong communication, celebrating achievements, having fun, and making a positive impact in the community. To show how the company takes care of its staff, they offer a wide range of employee benefits, including:

  • health insurance
  • company-matched 401(k) plan
  • educational reimbursements
  • customized training programs aimed at career advancement
  • flexible work arrangements

The company often engages in various initiatives to look after the well-being of its workforce and actively supports community causes through the Carrington Charitable Foundation.

About Carrington Mortgage Services CEO Andrew Taffet and Key People

Andrew Taffet serves as the CEO and CIO at Carrington Holding Company. Taffet started in Carrington in 2004 and has held roles focused on asset management and mortgage servicing rights operations. He holds a Bachelor of Arts in Economics and Sociology from Cornell University.

Supporting Taffet in leading the company is a team of executives and experts, including:

  • Wes Iseley who serves as the EVP and senior managing director, is responsible for key operational and strategic initiatives across the company's various business units
  • Jim Petros, as the SVP and chief compliance officer, oversees compliance frameworks in the company
  • Karen Kuhar O'Brien, VP and chief credit officer, manages credit policies and risk for the company
  • Rebecca Price, the VP of secondary marketing, focuses on market positioning and product offerings
  • Vicky Camacho, serving as the VP of compliance & administration, ensures regulatory compliance
  • Charity Fross, director and underwriting supervisor, leads underwriting practices

The Future at Carrington Mortgage Services

Carrington Mortgage Services is looking to expand its offerings through strategic partnerships and acquisitions to provide comprehensive real estate solutions. The company is committed to supporting a diverse customer base, emphasizing products for those impacted by financial hardships, as evident in their recent CFPB settlement.

By 2024, The company changed its executive head through the appointment of Andrew Taffet as the new CEO, heading towards new leadership management. Future plans include enhancing service flexibility to cater to unique borrower needs, such as the self-employed or those with varied credit histories.

Carrington snags Angel Oak's "non-QM virtuoso" for marketing leadership role

Mortgage company bolsters non-QM lending capabilities with key move

Carrington rolls out ITIN loan option for non-citizens

Lender targets underserved market, offering fair terms for non-citizen borrowers

Non-QM leader rejoins Carrington Mortgage Services to lead TPO team

Veteran mortgage expert returns to CMS to spearhead growth

Carrington Mortgage rolls out 40-year loans and temporary buydown program

Lender expands its non-QM and conventional loan offerings with new products

Wholesale leader joins LendingOne as VP of third-party originations

Exec will be "pivotal" in the growth of the company's TPO business

Carrington expands offerings with assumable mortgages

Company says loan option can prompt interest savings for buyers

Carrington Mortgage Services celebrates major milestone

Company crosses $120 billion threshold in mortgage servicing balances

Carrington Mortgage Services launches second-lien program

The company rolls out second-lien loans as a "way to adapt" to high-interest-rate environment

Carrington to pay out $5.75 million following CFPB investigation

Probe found that company misled and denied homeowners pandemic housing protections

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