Flagstar Bank taps new head of mortgage servicing

Industry veteran brings 30 years of experience to the role

Flagstar Bank taps new head of mortgage servicing

Flagstar Bank has tapped James Campbell to serve as executive vice president and head of servicing for its residential mortgage business.

Campbell (pictured) has more than three decades of experience in the financial services industry. According to Flagstar, he has a proven track record of working with his origination partners in all four lending channels – retail, wholesale, correspondent, and direct-to-consumer.

The executive joined Flagstar from Caliber Home Loans, where he most recently served as head of servicing and post-closing. Campbell also previously held the roles of director and head of asset management for the residential mortgage-backed securities group at Deutsche Bank and a similar position at Credit Suisse prior to that.

Read more: Flagstar Bank appoints COO as president of mortgage

Lee Smith, president of Flagstar’s mortgage division last year, commented on Campbell’s appointment: “We’re fortunate to have someone of James’s experience and quality to head our servicing business. Servicing is an important and growing business at Flagstar. It’s also a business where the customer experience is paramount. We’re delighted to put our best-in-class servicing platform under James’s leadership and look for more good things to happen for Flagstar and our servicing customers.”

Smith was promoted to head of mortgage last year. He has been with the bank since 2013 as chief operating officer and has led several business units, including mortgage servicing.