"This is a crucial tenet for anyone who wants to succeed"
Award-winning mortgage leader Twyla Hankins (pictured) is well-acquainted with the industry’s ever-evolving landscape and its major challenges.
Hankins, a 2021 MPA Elite Women awardee, is an expert in operations, including loan processing, underwriting, document preparation, funding, shipping, post-closing and insuring.
She said this “big-picture vision” has allowed her to oversee and direct operations personnel in best practices, “thus keeping all departments running harmoniously, overcoming perceived obstacles, and coming together as a cohesive team.”
Hankins has spent the past 12 years at American Financial Network, where she leads the company’s compliance team, post-closing team, underwriting teams, and operations centers nationwide as executive vice president of operations.
“I believe in providing all the right education, tools, and training to set the company and its people up for success,” Hankins told Mortgage Professional America. “This is a crucial tenet for anyone who wants to succeed.”
“In my role, my clients are our branch managers and their sales teams. I attribute open communication and proactive outreach to my success. I don’t only want to hear from them when they have an issue that needs to be resolved. I also like to know what they like and what is working well for them.”
You can read the full Elite Women special report, which highlights female executives who have pushed the boundaries in diversifying the traditionally male-dominated mortgage sector, here.
