Zillow Group has announced two executive promotions as the firm continues to put greater focus on its end-to-end customer experience.
In a statement, the company announced that Jeremy Wacksman, previously president, will take on the role of chief operating officer. Susan Daimler, who oversees Zillow’s Premier Agent business, will become president and report to Wacksman.
Zillow said that the move is part of an “organizational alignment” aiming to centralize the firm’s product, partner, engineering, and operations teams across the company with a greater focus on the end-to-end customer experience.
“Jeremy has been an extraordinary leader and strategist over his 11-year tenure at Zillow, consistently achieving results and demonstrating Zillow’s core values,” said Zillow CEO and co-founder Rich Barton. “I have full confidence that Jeremy and Zillow’s senior leadership are now organized to deliver on an integrated customer transaction experience. I’m thrilled to continue leading this talented management team as we help customers unlock life’s next chapter.”
Wacksman joined Zillow in 2009. He has held multiple roles, including president and chief marketing officer from 2015-2018. Before Zillow, he worked at Microsoft and software company Trilogy.
Meanwhile, Daimler has been leading Zillow Premier Agent since 2018. She will continue to manage the division and Zillow’s subsidiary StreetEasy, which she previously led as general manager. Daimler came to Zillow in 2012 after the company acquired Buyfolio, a co-shopping platform she co-founded.
“Susan is an important and deeply influential voice in the real estate industry and a highly respected leader within the company, for good reason,” Barton said. “She has a track record of driving great results and keeping a relentless focus on our customers and our partners. I’m delighted to have Susan and Jeremy as key parts of Zillow’s top-notch team of leaders, and I’ve never been more excited about our future.”