Qualia launches new service to help lenders keep up with refinance surge

by Candyd Mendoza17 Nov 2020

Qualia has announced the launch of a new service that will enable mortgage lenders to “create automated processes that work in tandem with title and escrow companies for greater efficiency and reduced costs.”

In a statement, Qualia Chief Technology Officer Joel Gottsegen said that the new Physical Document Service is designed to help mortgage lenders to meet the increasing refinance demand by automating the document management process.

“This year loan volumes have increased by more than 200% across the United States,” he said. “This dramatic increase in volume has taken a toll on lenders, who must adapt to keep up with the surge in refinances. While digital transformation has empowered lenders to dedicate their time where it’s needed most, the Physical Document Service guarantees a fully-automated process for lenders and much needed operational efficiency.”

Through its digital closing platform, Qualia manages the selection, sorting, and quality assurance of physical trailing documents and ensures an “on-time” shipment and delivery to investors.

The launch of the new service comes on the heels of its integration with the Agents National Title Insurance Co. (ANTIC). The partnership allows ANTIC’s network of title agents to complete their commitment and policy production work within the Qualia platform.