Over the decades, mortgage lending has been impervious to digitization. Typically, the industry has only transformed its technology and processes in reaction to seismic events and when change has become an inevitable necessity.
Many lenders digitized face-to-face processes in response to the pandemic, which led to cut costs, improved margins, and demonstrated that lenders are motivated to respond to borrowers’ changing needs. Borrowers now demand quicker, more convenient service times, greater transparency and control, and more timely communication.
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