Cenlar FSB snags VP of executive client management from Mr. Cooper

New arrival an invaluable asset in strengthening client relationships, executive says

Cenlar FSB snags VP of executive client management from Mr. Cooper

Cenlar FSB has expanded its leadership team with the addition of Allison Batts (pictured) as vice president of executive client management.

Batts will work closely with Cenlar’s client management team to improve and enhance the delivery of its services. Before joining the mortgage loan subservicer, Batts held various roles at Mr. Cooper, most recently as managing vice president of client delivery. Before Mr. Cooper, she worked at HSBC Finance as VP of operations and governance in the bank’s corporate affairs North America division.

In its press release, Cenlar described Batts as a “transformational leader with a passion for innovation, process reengineering, and devising strategies to accelerate growth through organizational optimization, focused on leading employees, enhancing the client experience, and driving organizational growth.”

“Allison has an extensive track record of leading organizations and creating solutions to help better manage relationships with external stakeholders,” said Matt Detwiler, senior vice president of client relationship management. “She will be an invaluable asset to Cenlar in identifying and resolving challenges that will strengthen our relationships with clients and enhance their experience.”

“I look forward to partnering with the client management team and leveraging my expertise to develop processes and procedures for managing Cenlar client relationships,” Batts said.

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