Darren Liu, My Home Loan (Australia)
Company: My Home Loan
Job title: Managing partner
My Home Loan managing partner and 2019 MPA Top 100 winner Darren Liu found his way into the broking industry in 2012 when he was looking for a home loan himself and a broker helped him out. In early 2014, he decided to open his own brokerage, My Home Loan. Liu lives by the adage ‘practice makes perfect’ to drive productivity and performance. He ensures that new consultants undergo 12 to 18 months of training at the My Broker Academy to become empowered to get on track as quickly as possible, and to learn proper time management. His team also spends a great deal of time setting up procedures and systems to track and measure workflow so every team member is on the same page with everything that’s happening at the brokerage. It may have taken Liu and his team years to build a strong foundation and system, but it’s paid off. “Years ago, customers would only want to talk to me for loan applications; now they can trust anyone from My Home Loan to provide the same level of service,” he says.