Hightide enhances customer experience

by Kimberly Greene23 May 2019

California-based company Hightide Settlement Services, LLC, now offers eClosings through Pavaso, a company that provides digital mortgage closing technologies. This partnership expands the range of options available to Hightide customers and helps deliver faster, more convenient closings.

The Pavaso platform breaks down traditional silos and brings everyone in the homebuying transaction together in the same digital environment, where they can seamlessly communicate, collaborate and securely exchange information throughout the entire closing process. Designed by industry veterans to simplify the closing experience, Pavaso helps save time, reduce costs and streamlines processes.

Hightide provides comprehensive, customized solutions for every title and settlement need, and now customers can also enjoy more convenience, education and transparency.

“Hightide is always looking for new ways to improve the customer experience and adapt to the demands of a changing industry,” said Keith D. Murray, Hightide’s president and chief executive officer. Murray continued, “The Pavaso platform helps Hightide do both. Not only does Pavaso give our customers more choices and convenience, but it also gives us tools to maximize efficiency and remain competitive in the digital age.”

“Our comprehensive eClosing solution provides the flexibility to deliver a full eClosing, a hybrid closing or even a traditional paper closing,” said Cheryl Baillis, executive vice president of operations at Pavaso. Baillis continued, “We understand the importance of the customer experience and believe in providing the ability to choose the closing method they’re most comfortable with and that best meets their needs. Our goal is to add convenience to everyone involved in the real estate transaction.”

Last year, Pavaso enhanced its Digital Close e-closing platform with the introduction of a remote online notarization tool, which was created to respond to the increasing interest in permitting remote notarization at the state level.