Can you make one call?

by New American Funding11 Sep 2018

For August, New American Funding funded more loans than any month in its history. The outside originating team funded 11% more loans than the previous month.

As rapidly and routinely as the production records seem to fall at New American Funding, they don’t just happen. Closer inspection reveals that the company has a refreshing and positive bias for action that starts at the top.

New American Funding co-founders Rick and Patty Arvielo aren’t just prepared to do whatever it takes to be successful; they are happy to do whatever it takes. Throw a problem in their lap and they’ll ask, “Why didn’t you bring it to me sooner?”

This proactive attitude – they’re more warrior than worrier – has set the tone for the company’s dramatic growth. Indeed, they have grown New American Funding from a 40-employee call center in 2003 to the national mortgage banking powerhouse it is today. Although it only started its retail operation in 2012, the company is now the largest independent mortgage lender in Southern California, and that footprint of success is now being replicated across the nation, where New American Funding counts approximately 2,900 employees working across some 165 branches, landing New American Funding six consecutive times on the Inc. 5000 list of “Fastest-Growing Companies in America.”

The optimizers
At their core, both Rick and Patty are optimizers. They didn’t invent mortgage loans; they just improved upon the process, making the experience better for their originators and their clients.

The most recent evidence of their perpetual forward-thinking can be seen in the company’s introduction and implementation of its GoGo mobile platform, a series of apps unleashing Loan Originators from their offices to follow their business wherever it leads.

With GoGo LO, New American Loan Originators can manage their pipeline, track their loan files, perform soft credit pulls, issue prequals, e-sign docs and initiate their latest cobranded email campaigns. Responding to only an address, New American Funding Loan Originators can also send their clients Property Profile Reports, containing the home’s estimated value, comparable neighborhood sales, ownership, mortgage and tax history, and key school and community data.

Agent Intelligence, a vital feature found on GoGo LO, will even inform Loan Originators about the top Real Estate Agents in their market, as well as the Loan Originators currently serving them. They can leverage this intel to optimize and ramp up their marketing and recruitment efforts.

For their part, Real Estate Agents have joined the GoGo movement through a sister app, GoGo Partner, which helps promote their open houses on their Facebook, Twitter and LinkedIn accounts, as well as grow their list of contacts through GoGo Partner’s open-house electronic sign-in sheet.

Meanwhile, Rick and Patty also introduced GoGo Home for homebuyers, who can use it to shop the MLS for home listings that get refreshed every 15 minutes. Loan Originators and their Real Estate Agent partners love it, too, because the houses that clients pull up carry only their contact information.

The advocates
Although Rick and Patty have clearly set the vision for the company, employees proudly drive it. A sense of ownership pervades every phase of the company’s operations. Nearly all company systems – processing, underwriting, funding, servicing, marketing – remain in house, because employees have been trained, empowered and entrusted to be strong decision-makers.

New American Funding further brings home this personal touch for Loan Originators by conducting mortgage statement and thank-you card campaigns on their behalf. Also helping to keep them top of mind with their clients, the company at its expense automatically posts every positive review a Loan Originator receives to their favorite social media accounts. 

To ensure the voices, as well as the livelihoods, of their employees remain strong, Rick and Patty are strong advocates for the industry at both the national and local level. Among their many leadership roles, Rick is the 2017-2018 Chairman of MORPAC, the Mortgage Banking Association’s (MBA) political action committee, and Patty is a member of the board of governors for the National Association of Hispanic Real Estate Professionals (NAHREP). She also sits on the MBA’s Diversity and Inclusion Committee.

Many local nonprofits have experienced New American Funding’s spirit of giving back firsthand through the company’s signature “Lending a Helping Hand” program, where employees roll up their sleeves to support the work of numerous nonprofits. This need to be part of something larger than themselves stems from the company’s NAF360 culture, which simply translates as “Treat everyone you come into contact with, with dignity and respect.”

Rick and Patty Arvielo are all in – and they’re all in for the right reasons. They’re investing their considerable talents in helping individuals and families experience the joys of homeownership. At the same time, they are rewarding their employees with great careers with unlimited potential.

If that sounds like an environment where you see yourself thriving, call Rick and Patty today!