Zillow exec joins RE/MAX as chief customer officer

by Candyd Mendoza05 Sep 2019

RE/MAX Holdings has announced that former Zillow Vice President Nick Bailey has joined the company as chief customer officer.

As CCO, Bailey will be responsible for the firm’s business growth, brokerage support, franchise sales, professional development, industry relations, and international expansion. The exec will also set customer strategy and oversee the day-to-day operations.

"If anyone can help our broker/owners cut through the noise of a changing industry, it's Nick Bailey," said RE/MAX Chief Executive Officer Adam Contos. "He's devoted his entire career to serving the real estate industry and will act as a passionate advocate for the entrepreneurs who are the backbone of our global network. This hire aligns with our values and fortifies our customer-obsessed culture. We've landed one of the best minds in the industry to help deliver even more to our brokers and agents."

Bailey has spent more than a decade of his 23 years in the industry working for RE/MAX World Headquarters, where he held various senior leadership roles. Most recently, he was the president and chief executive officer of Century 21 Real Estate, a subsidiary of Realogy.

Before Century 21, Bailey was vice president of broker relations at Zillow. From 2012 through 2014, he served as senior vice president of strategic partnerships at Market Leader, a real estate technology and marketing firm acquired by Trulia/Zillow in 2013.

"The industry is cluttered with distractions that can quickly knock agents and brokers off their game," Bailey said. "Throughout my career, I've been an agent, a broker, a franchiser and a leader of a tech company focused on the consumer – I've been on all sides of the transaction. My goal is to use my unique skill set to help our network of highly productive entrepreneurs grow their businesses, find success and, in turn, deliver a consistent and elevated experience to homebuyers and sellers long into the future."