Mortgage Cadence Expands Services in Light of Waning Competition

by 04 Mar 2009
Providing World Class Customer Service is the Cornerstone of the Mortgage Cadence Vision and the Key to Long-Term Success DENVER, March 4, 2009 ? Mortgage Cadence, Inc., a leading provider of Enterprise Lending Solutions (ELS) for the financial services industry, announced at their user conference held in April of 2008 that clients would notice much greater visibility into the product and strategic direction of Mortgage Cadence as the focus on maintaining steady and open lines of communication to enrich customer service is magnified. Almost one year later, on the heels of completing multiple customer service initiatives, Mortgage Cadence continues to deliver on this promise by expanding its service desk and the number of subject matter experts available for customer-related questions and issues. These additional personnel will augment the existing service desk and assist in handling all inbound calls for Mortgage Cadence Orchestrator, Finale, Harmony and Opus. It is their responsibility to immediately locate the proper subject matter expert that can solve the issue or navigate the customer down the fastest path towards issue resolution. Proper training of these individuals is well under way. These additions result in triple the number of customer support resources available for Mortgage Cadence clients in an effort to further enhance the customer experience. In addition to the above and the previously released compliance and regulatory in-house team expansion, Mortgage Cadence has implemented many proactive customer support tools over the course of the last twelve months to maximize customer satisfaction. These include weekly client dashboards, a biweekly product management release update, compliance bulletins and a monthly newsletter that compiles all monthly compliance updates with a section on document additions/modifications and system updates. ?Our clients are the lifeblood of our organization,? stated Michael Detwiler, Chief Executive Officer of Mortgage Cadence. ?Instead of simply providing technology, Mortgage Cadence strives to provide additional value to organizations. This is not only accomplished through the software itself, but by optimizing their lending processes, educating them on the benefits of the latest technology, providing guidance on compliance and regulatory solutions, and collaborating on best practices. We will continue to expand our service offerings to ensure we are providing our clients with the tools they need to gain a competitive advantage in this ever-changing market.? About Mortgage Cadence Mortgage Cadence, Inc. is the leading provider of Enterprise Lending Solutions (ELS). Mortgage Cadence Orchestrator? provides data driven workflow automation and seamless integration across the enterprise to help lenders achieve harmonious operational rhythm from origination, processing, underwriting, and closing through secondary marketing. The solution provides both forward and reverse lending automation ? as well as support for multiple lending channels. This superior technology features business rules management, product and pricing, electronic document management, and a suite of Web portal options within one comprehensive platform. To learn more, please visit us on the Web at Trevor Gauthier Vice President, Marketing 303.991.8337 Catch the RHYTHM Mortgage Cadence, Inc.


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