U.S. Bank to implement Black Knight’s self-serve servicing portal

by Steve Randall21 Mar 2019

The fifth largest commercial bank in the United States has opted to implement a web-based servicing solution for its customers.

U.S. Bank customers will be able to find details of their mortgage and manage their own housing wealth using the Black Knight Servicing Digital solution.

Customers will have 24/7 access to clear and relevant information and tools that enable exploration of potential scenarios around payment options and receive notifications about their loans. That’s possible through the connection with Black Knight’s MSP system and its property records database; advanced analytics; and the option to utilize automated valuation models.

“At U.S. Bank, we work hard to provide simple and useful customer experiences by offering tools such as the new Servicing Digital solution,” said David Little, executive vice president of Servicing and Default at U.S. Bank. “This update allows us to give customers valuable details about their most important asset, their home.”

Customizable options
The Servicing Digital solution is customizable and, in the case of U.S. Bank, will be a responsive web application integrated with its banking website and mobile apps.

“Servicing Digital is just one example of the many innovative solutions Black Knight is delivering to our clients,” said Anthony Jabbour, CEO of Black Knight. “We are pleased that U.S. Bank will be able to offer this consumer-centric solution to help customers make more informed decisions about building wealth from their real estate assets, and ultimately help them retain more customers.”


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