As a leader in the mortgage industry, do you have think about the way you address your people? Do you think about the words you say or the illustrations you use to get your point across? You've heard plenty of confusing messages yourself. Did you ever stop to think whether you are actually delivering any?
Einstein is credited as saying, "If you can't explain it simply, you don't understand it well enough." And I just think that's so true. It's something to think about when you're considering communicating with your team. Do you really know the point you're trying to make, or would it be best to go back to the drawing board and think it through before bringing it to light? The biggest problems in the workplace often come from simple misunderstandings. A simple rule for avoiding such fiascos: use as much clarity as possible in your communications. If you can't say it clearly, don't say anything at all.
Have you ever gone to a conference and heard someone speak for an hour only to get up from your seat, walk out of the room, and ask yourself, "What was that talk about again?" Or maybe it was a training session, and the material was presented in such a complicated manner that you couldn't tell if the trainer didn't know the material or you just couldn't understand it. In situations like this, we find ourselves grasping for clarity and coming up empty-handed.