You have been writing about recruiting. But my problem is that I can't spend the time to help integrate new loan officers into our systems. We are a small company and I do 30% of the production. How do I solve this problem?
--Donald from Iowa
Whether you are a small company, or perhaps a remote branch of a larger company, I absolutely agree that I would not be bringing in new sales people without an "onboarding" or "orientation" program in place. Here is the good news. Even though you are the top producer and manager/owner, and you are most qualified to integrate them, you don't have to be the orientation point person. This is where delegation becomes most important. Last week, I spoke about mentorship programs. Assigning the new loan officer to a mentor who has the primary responsibility to integrate them is a great strategy.
This does not mean that the new person follows the mentor around for a month to "absorb" the information. There needs to be a formal agenda. And the mentor does not have to deliver all training, but should be responsible for making sure it gets done. For example, sitting with a processor to learn about file submissions. Or a session with you regarding marketing strategies. Doing it this way contributes to the enhancement of the building a team within the organization. Speaking of delegation, this trait is important on the production side as well. I will address that point next week.
Dave Hershman has been the leading author and a top speaker for the industry for decades with six books authored and hundreds of articles published. His website is www.originationpro.com. If you have a reaction to this commentary or another question you would like answered in this column? Email Dave directly at firstname.lastname@example.org.