Ocwen settles servicing complaints with two more states

Since getting slapped with dozens of enforcement actions last year, Ocwen has been working to reach accords with state regulators

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Does calling at certain times of day really improve customer contact?

When calling prospects, many originators stick to a traditional “time of day” approach – calling at certain “optimal times” when they think borrowers are more likely to answer. But is that really the best strategy?

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