How leading lenders are overcoming the mortgage industry’s borrower retention problem

Mortgage lenders in the United States face some of the lowest customer retention rates of any major industry, often retaining just 18% of their borrowers on future mortgage transactions.

It’s time for lenders to adopt a different strategy to increase retention rates and improve customer service.

In this free white paper from Sales Boomerang, discover why an automated borrower retention strategy is a necessary utility for lenders that are beating the customer retention odds in today’s ultra-competitive market. Topics include:

• Why borrowers shop around
• The high cost of customer churn
• Quantifying the missed opportunity
• How industry leaders have cracked the borrower retention code