Mr. Cooper has announced plans to go on a hiring frenzy through the remainder of 2020.
The mortgage lending firm said that it would recruit 2,000 additional mortgage professionals and support staff as part of its efforts to meet skyrocketing customer demand.
"As demand continues to increase in the mortgage space, our team is dedicated to serving our customers, whether it's helping them refinance their loan, purchase a new home or work with them through forbearance," said Jay Bray, chairman and CEO of Mr. Cooper Group. "While we continue to grow and expand our team to meet the needs of our customers, we remain committed to developing our team and providing them with the resources they need to succeed."
Mr. Cooper has already onboarded over 3,000 new employees this year and has welcomed 5,000 more across its originations and servicing teams. Currently, the company is looking to fill critical positions at multiple experience levels, including loan officers, mortgage underwriters, loan processors, and home advisors – which serve a dual role of serving customer loans and originating mortgage products.
Since the onset of the coronavirus pandemic in March, Mr. Cooper has transitioned most of its staff to work-from-home, with plans to remain working remotely at least until 2021. While the new positions are remote, new hires may have the option to return to one of Mr. Cooper's offices in Dallas, Texas; Chandler, Ariz.; or Santa Ana, Calif., once deemed safe.
"In today's very aggressive market, we know people are making job decisions not only based on a company's response to the current crisis we're facing but also based on the benefits they offer and the culture they have created," Bray said. "Our culture is built upon active listening and offering programs to ensure everyone feels welcomed and included. We strive to keep our team members engaged and proud to work for Mr. Cooper by offering a variety of benefits that are both market-competitive and aligned to feedback we regularly gather directly from our team."