Mortgage Network founder reveals secret of 30-year success

by Steve Randall13 Mar 2018

One of the largest independent mortgage bankers in the eastern US is celebrating three decades in the industry and its founder says its values and culture is the key.

Mortgage Network operates out of Danvers, MA and has more than 400 employees with 40 branch offices and licences in 27 states. It offers a full-range of residential mortgage products. It will open two new offices later this month.

The firm was founded in 1988 by Robert McInnes, who says the scale of the lender today was not the original aim.

“At the beginning, the goal was not to be the biggest or most financially successful lender, but to simply be the best,” he said. “I thought if we focused on the little things and were very disciplined, we could make the loan process better for borrowers. Today, more than 98% of our clients tell us they would recommend us to their friends and family, which tells me we had the right strategy.”

Mortgage Network has invested in technology to smooth the application process for its customers, and for its loan officers.

The lender’s senior vice president Brian Koss echoes McInnes’ belief that the way the firm is run is a large part of its success.

"Our culture at Mortgage Network is unique,” he said. “We’re passionate about what we do. Plus we have a flat management structure and no egos, which is rare in this business. As a privately held company, we make our own loan decisions and can cut through red tape to help borrowers. Our originators excel as a result.”

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