Lenders applauded at MFAA State Excellence Awards

Macquarie Bank, Teachers Mutual among the winners

Lenders applauded at MFAA State Excellence Awards

Macquarie Bank and Teachers Mutual Bank are among the winning lenders at the MFAA State Excellence Awards so far.

Recognising and celebrating the industry’s best brokers, lenders and industry professionals, the awards recognise MFAA members who have excelled in areas such as customer satisfaction, professionalism, ethics, growth and innovation across the nation’s states and territories.

The first round of the awards, the MFAA Queensland State Excellence Awards were held in Brisbane on June 1, where 18 winners were announced.  This was followed by NSW and ACT awards on June 8, and the Western Australia awards on June 15.

Two further MFAA awards ceremonies will be held on June 22 (Victoria/Tasmania) and June 29 (South Australia/Northern Territory), culminating in the MFAA National Excellence Awards in Melbourne on July 27.

Macquarie Bank won the Major Lender Award in Queensland, NSW and the ACT.  Macquarie Bank has been crowned the Major Lender Award at the MFAA National Excellence Awards for the past three years, including in July 2022.

Commenting on it’s success, Macquarie Bank head of broker sales Wendy Brown (pictured above left) said that the bank ws “delighted” to have been named the winner of the major lender category across Queensland, NSW, the ACT and WA.

“As a committed partner to the broker industry, this recognition is especially important to us as it is voted for by brokers we work with every day,” Brown said. “Their feedback is extremely important to us as it shapes how we continue to evolve our offering to deliver exceptional home buying experiences for customers and brokers.”

Speaking about new developments planned for the coming year, Brown said that as Macquarie Bank’s home loan ecosystem was supported by leading technology, its online platforms were constantly evolving.  New features provide brokers and their clients with “transparency, control and a more seamless home loan application journey”, she said.

“Moving forward, we will continue to invest and develop these platforms further to ensure that we continue to deliver best-in-class digital functionality that gives brokers more time back, while still delivering exceptional experiences for clients,” Brown said.

Teachers Mutual Bank Limited won the Mutual/Credit Union Lender Award in NSW and ACT.

Teachers Mutual Bank Limited head of third party distribution Mark Middleton (pictured above right) said that the team was “truly excited” to be acknowledged in the awards this year.

“This is a great achievement that reflects the hard work of our dedicated people across our third-party as well as all supporting teams associated with the channel,” Middleton said.

The awards provided a great opportunity for the industry to celebrate and reflect on a unique year not seen in recent times, he said. They provided an opportunity to “connect in person” and celebrate the hard work of everyone in the room.

Teachers Mutual Bank Limited strives to improve and enhance the experience for broker partners, as evidenced in recent and new enhancements, said Middleton.

“We have a track record of enhancing our operations including working with our partners, such as NextGen, to uplift our service offering, we’ve transitioned to digital ID and switched to offer upfront valuations.”

Customer Owned Banking Association (COBA) CEO Michael Lawrence recently spoke about the “customer-owned bank difference”, saying that they were consistently above other banks in customer satisfaction measures.

Macquarie Bank and Teachers Mutual Bank are two of several lenders who have won awards in the MFAA State Excellence Awards so far. 

Macquarie Bank also awarded as one of the Best Banks for Mortgage in Australia. See the overall winners of the Brokers on Banks special report.

Suncorp Bank was awarded the Non Major Lender Award in Queensland, and Heritage Bank won the Mutual/Credit Union Lender Award. 

The Specialty Lender Award was won by Pepper Money and the Fintech Lender Award was won by ubank, across Queensland, NSW and the ACT.

ING won the Non-Major Lender Award in NSW and the ACT.  

Congratulating all finalists and winners, MFAA CEO Anja Pannek said on Friday that this year’s awards attracted “strong competition”.

“The phenomenal number of nominations for the MFAA Awards this year made a difficult task for our judges, but showed just how vibrant our industry is,” she said.

“The MFAA Excellence Awards are about celebrating our industry and the amazing work our members do every single day in bringing choice and competition to Australians.”

All winners at the MFAA State Excellence Awards are finalists in the MFAA National Excellence Awards in their respective categories, to be held on July 27.