MFAA

Office address: Suite 18.02, Level 18, 477 Pitt Street, Sydney, New South Wales 2000, Australia
Website: www.mfaa.com.au
Year established: 1980
Company type: Non-profit organisation
Employees: 11-50
Expertise: Professional development, governance and compliance, events, lobbying, mortgage broking, finance broking, membership organisation
Parent company: N/A
CEO and key people: Anja Pannek, CEO
Financing status: - 

The Mortgage & Finance Association of Australia (MFAA) is the peak national body representing professional mortgage and finance brokers, mortgage managers, and aggregators across Australia. The MFAA plays a crucial role in shaping the sector's landscape through advocacy, education, and support for its members.

History of MFAA

Established in 1980, the MFAA has grown to represent more than 16,000 members. The organisation contributes significantly to a competitive and healthy mortgage and finance industry. Through its operations, the MFAA aims to elevate the broking profession, foster innovation, and ensure positive financial outcomes for Australians. This reflects its deep-rooted history and ongoing mission to empower its members and consumers alike.

Products and Services of MFAA

The MFAA provides a range of services aimed at bolstering the growth and sustainability of the mortgage and finance industry. Key offerings include: 

• advocacy: championing the interests of the finance broking industry with policymakers and stakeholders to promote positive industry changes
• professional development and education: providing educational opportunities and professional development through events,  the MFAA Learning Hub and the Mortgage Finance Professional Australia (MFPA) designation for experienced MFAA Accredited Brokers
• events: organising local  forums, educational events, annual national conferences, and the State and National Excellence Awards program
• research: publishing industry research, including the flagship  Industry Intelligence Service reports  and the Value of Mortgage and Finance Broking reports, to offer insights into broker demographics, performance, and preferences
• business-building resources and tools: offering resources such as new member orientation sessions, community programs, and business planning tools

Culture at MFAA

The MFAA fosters a culture of inclusivity, professionalism, and community engagement within the broker communities and the broader public. It emphasises corporate governance, high industry standards, and recognises esteemed members for their industry contributions. The MFAA also partners with organisations to expand service offerings and boost industry advocacy in areas of mutual interest.

About MFAA CEO Anja Pannek

Anja Pannek joined the MFAA as CEO in September 2022. She has more than two decades of experience in financial services. Her extensive background includes roles such as CEO of PLAN Australia, CFO of NAB’s Personal Banking division, and leadership positions at Loan Market Group, Advantedge Financial Services, and Challenger Limited. Pannek is recognised for her leadership in complex environments and deep understanding of the challenges and opportunities in the Australian mortgage and finance broking industry.

The Future at MFAA

The MFAA is focused on driving innovation and supporting better financial outcomes for Australians. With a clear vision to elevate the mortgage and finance broking profession, the organisation continues to champion its members, influence industry change and help brokers meet the evolving needs of consumers and business owners.

The MFAA's commitment to advocacy, education, and member support underscores its central role in the sector. As the industry navigates new challenges and opportunities, the organisation remains dedicated to empowering its members to thrive, ensuring  a strong, competitive and trusted mortgage and finance industry in Australia.