Commenting on the new service, Nigel Pritchard, director of the helpline, said the new service is being launched “by popular demand”. “We have had a lot of very positive comments from the advisers in our alliance about not only the quality of the residential leads we supply, but also the service generally, and a number of them have asked us to begin supplying them with commercial mortgage leads too. It would be rude not to,” he said.
Like the existing service, the National Mortgage Helpline’s commercial leads will be generated through a 24 hour freephone helpline and from the company’s website (www.national-mortgage-helpline.co.uk). They will be immediately forwarded to the appropriate adviser via email, and will optionally be sent by fax and/or as a short text message to the adviser’s mobile phone.
The leads will be exclusive to each adviser and the National Mortgage Helpline will offer a ‘no quibble’ refund, as it does with its residential mortgage leads, whereby its members do not have to pay for any invalid or duplicate leads.
As with the company’s existing service, there will be no joining fee for advisers wishing to use the new service, no ‘up-front’ charge or minimum spend, and advisers will simply pay in arrears for the leads they have received the previous month and they will have 28 days to pay once they receive their invoice. Also, there will be no ‘lock-in’ period, so advisers can stop the flow of leads at anytime, such as holidays.