UK intermediaries feel unsupported, say One account

A new study by the RBS group-owned The One account, shows that 52 per cent of intermediaries feel mortgages come with fewer benefits for them than other financial products like investments or insurance. Only 15 per cent say mortgages have better support packages, however, more than a quarter of mortgage brokers also say interest rate rises and regulation are hampering the sales process.

But, just over one in five, or 22 per cent of intermediaries would like lenders to give them more training and advice on the products they sell and nearly a third (31 per cent) are sceptical and believe mortgage lenders are not as innovative as they like to think.

One account spokesman, Louis Kaszczak, said the research was already galvanising his company into action, including a series of product surgeries nationwide and planned to develop its application-in-principle (AIP) and online trading technology.

He added: “We have a strong reputation for working with intermediaries to ensure selling our products is a win:win situation for all. The launch of our flexible mortgage option has proved a great success and has provided them with a fantastic entry-level product for The One account.”