Sesame Bankhall Group creates new support hub

Its purpose is to help advisers take advantage of the 'biggest… opportunity of the decade'

Sesame Bankhall Group creates new support hub

Sesame Bankhall Group (SBG) has launched a new support hub for PMS Mortgage Club and Sesame Network members with a range of educational tools and resources to ensure advisers are fully prepared for what it called the ‘biggest mortgage refinancing opportunity of the decade.’  

The hub provides advisers with guides, hints and tips, and other vital information to help the estimated 3.1 million UK customers who are coming to the end of their fixed rate mortgage before the end of next year, with around £470 billion of product transfer and remortgage business projected for the remainder of 2022 and whole of 2023.

“We are witnessing the biggest mortgage refinancing opportunity of the decade and it’s important for advisers to be prepared to support the millions of borrowers who will need advice,” Stephanie Charman, strategic relationships director at Sesame Bankhall Group, said. “That is why we have launched our new and improved mortgage refinance hub, to give advisers the tools and resources to help them provide the best possible advice to clients and ensure they get the right deal.”  

The resources available on the hub include template letters to help advisers re-engage with clients, along with social media tools, frequently asked questions, and a product transfer matrix outlining when each lender typically contacts borrowers whose fixed rates are expiring. 

The launch of SBG’s mortgage refinance support hub is the latest in a series of new campaigns and services rolled-out this year. Last month, SBG announced details of its new partnership with to give PMS Mortgage Club and Sesame Network members access to its automated relationship management tool for their mortgage clients.

Read more: Sesame Bankhall Group partners with software provider

Earlier this year, SBG also launched its Protection Pledge campaign, which includes support to help advisers discuss the continuing benefits and importance of protection during the cost-of-living crisis and understand the potential implications of not retaining their cover.  

“We’re proud to unveil the latest in a series of initiatives and new services to help PMS and Sesame members improve their customer engagement and create more opportunities to communicate with new and existing clients,” Charman said. “Advisers are in a unique position to help people regularly review their mortgage and protection needs, and we are fully committed to supporting them every step of the way.

“This is more important than ever at a time when mortgage rates are rising, and consumers are facing a cost-of-living squeeze, which means getting the best deal available for their individual circumstances could make all the difference.”