Legal & General makes free Care Concierge service available to retail customers

Retail protection customers with a policy starting July 20, 2023 onward can now use the service

Legal & General makes free Care Concierge service available to retail customers

Legal & General has rolled out its free Care Concierge service to eligible customers across its retail business.

Care Concierge, which will be included across the majority of Legal & General retail products as standard, provides policyholders and their immediate families instant access to tailored support and later life care experts.

The service aims to help people understand, find and fund care, and provide additional help with later life housing options and legal matters.

It is available to all annuity, lifetime mortgage, workplace pension, and group protection customers. Retail protection customers with a policy which started by July 20, 2023 onwards can also access the service.

Customers can use the service via a dedicated phone line or a digital platform, which is accessible out of hours.

“We originally launched the first-of-its-kind Care Concierge service in 2021, but with two-thirds of adults in the UK having provided unpaid care for a loved one, which can have a real impact on their financial futures, we have made it available to customers across our Retail products,” stated Bernie Hickman (pictured), chief executive at Legal & General Retail.

“Our nation’s ageing population will see the number of over-85s in the UK double by 2041. With 47% of older people in residential care in England self-funding, the responsibility of paying for and providing later life care is falling to families who are also facing an increasingly complex care system.”

Hickman urged advisers to discuss the benefit with clients as part of their financial planning conversations.

“We want to help people navigate the care sector with ease and confidence and ensure they have the right tools available to support them through what is likely an already challenging time,” he added.

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