Kennek software deployment means redemption statements are now issued in real time, freeing Hope Capital loan support staff for direct broker contact
Hope Capital Property Finance has doubled the number of loans each loan support specialist can manage, after deploying software from Kennek across its loan administration function. The Liverpool-based bridging lender says the investment has freed staff from manual administration, allowing them to spend more time on direct broker and borrower contact.
The move reflects a broader shift across the specialist lending sector. A growing number of bridging lenders are turning to loan management software to handle rising volumes without expanding headcount at the same rate. Back-office infrastructure is becoming a competitive variable, not just an operational consideration.
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Why is Hope Capital investing in loan management technology?
Some 80% of bridging lenders surveyed by EY in 2024 identified technology investment as a strategic priority. They cited faster loan approvals, better risk management, and improved underwriting as the main drivers.
At Hope Capital, the Kennek deployment has produced one concrete change brokers may notice. Redemption statements, previously a manual task, are now generated in real time. Jemma Wood (pictured above), director of portfolio, asset and risk at Hope Capital Property Finance, described the shift in practical terms.
“Our loan support specialists can now manage twice as many loans, while spending less time on administration and more time speaking with brokers and borrowers,” she said. “Being able to produce redemption statements almost instantly is a practical example of the difference this makes.”
Hope Capital’s case for operational investment
Hope Capital reported a 61% rise in its loan book value and an 86% increase in applications in the year heading into 2026. Growth at that rate without a back-office uplift creates operational strain. That strain slows case handling and erodes the service quality specialist lenders trade on.
The Kennek deployment sits within a broader program of infrastructure investment at Hope Capital. It widened its bridging criteria, cutting its minimum loan size and accelerating valuations.
Hope Capital also secured a £75 million senior funding facility with investment group Triple Point. The expanded product criteria and widened lending appetite reflect a lender trying to grow on two fronts at the same time: origination and administration.
The software also generates a full audit trail and consolidates oversight of loan activity. That matters as regulatory scrutiny of the specialist sector increases.
Thibault Lancksweert, founder of Kennek, said the partnership reflected a demand pattern he sees across the market. “Hope Capital Property Finance has a clear ambition to grow while maintaining the personal service that defines its approach,” he said. “The increase in loan management capacity demonstrates what that approach can achieve.”
A lender’s capacity to process cases, respond to queries, and turn around redemption statements affects how smoothly transactions complete. As the bridging market continues to grow in both volume and complexity, back-office investment is one signal worth factoring into lender selection.
