Pepper Money opens broker academy

The academy aims to support brokers by providing training on second charge mortgage applications

Pepper Money opens broker academy

Specialist mortgage lender Pepper Money has launched an academy for brokers who want to work more effectively in the second charge mortgage market.

The lender said Pepper Academy would support brokers by providing training on the most effective ways to package and submit second charge mortgage applications, with the objective of helping brokers to benefit from smoother processing and ultimately improve customer outcomes.

The training program, which covers income requirements, calculating utility costs, and interpreting bank statements, has been put into effect on a trial at Fluent Money.

“We have implemented a dedicated team of Pepper case managers at Fluent Money. The academy will ensure they produce the highest quality of packs to deliver the best possible service to our customers,” said Chris Meadows, managing director at Fluent Money.

Pepper Money said it planned to roll out the academy across the industry to all brokers who wanted to make use of the resource.

Tom Whitney (pictured), head of sales for second charge mortgages at Pepper Money, said they wanted to help brokers grow the market by ensuring great customer outcomes.

“At Pepper Money, brokers are at the heart of everything we do, and the Pepper Academy is one of several initiatives we are rolling out to work more closely with brokers, helping them to help more customers,” he added.

Whitney said brokers who were interested to book their Pepper Academy classes could get in touch with their business development managers.