Glenn Gibson

Preferences shift as buyer urgency rises

With low interest rates and rising house prices, there is a sense of urgency among first home buyers to get on to the property ladder. Mortgage brokers have an opportunity to step in and make sure these buyers know what options are available to them

Which bank has the most satisfied home loan customers?

This non-major bank tops the customer satisfaction survey for the third time

Gender diversity as a human issue

Gender diversity is not just a women's issue to fix, says ING's Glenn Gibson, who encourages men to become actively involved in the push for equality

Brokers infuriated over ‘take more care with applications’ comments

Banks' comments around reworks have not been taken well

Know your lenders

How this Top 100 broker is overcoming the turnaround time challenge and helping FHB clients

"Boringly consistent" – why this bank is the best

How this bank has maintained two-day turnarounds for the past 18 months

Consistency is key

Non-major banks discussed what they had done to cement themselves as strong partners to the broker industry

Providing choice and savings for borrowers

Refinancing has kept the lending industry buoyed in the last 12 months, and it's not too late to help your customers save big on their home loans – with advice from these industry leaders

ING: why customers love us

Interim head of retail banking explains why the bank came first in customer banking satisfaction

Research shows strong appetite for property investing

But how does this translate in the books of Australian brokers?