Glenn Gibson

Pandemic dividend pays off for non-majors

Non-major bank executives, brokers gather for roundtable

Rising Stars 2022

Australia's top young brokers have brought dynamism and resilience to the business during a challenging year

"Don't be afraid to make mistakes"

Bank executive on the importance of bravery for new to industry brokers

Preferences shift as buyer urgency rises

Mortgage brokers have an opportunity to step in and make sure first home buyers know what options are available to them as property rises soar

Which bank has the most satisfied home loan customers?

This non-major bank tops the customer satisfaction survey for the third time

Gender diversity as a human issue

Gender diversity is not just a women's issue to fix, says ING's Glenn Gibson, who encourages men to become actively involved in the push for equality

Brokers infuriated over ‘take more care with applications’ comments

Banks' comments around reworks have not been taken well

Know your lenders

How this Top 100 broker is overcoming the turnaround time challenge and helping FHB clients

"Boringly consistent" – why this bank is the best

How this bank has maintained two-day turnarounds for the past 18 months

Consistency is key

Non-major banks discussed what they had done to cement themselves as strong partners to the broker industry