Zurich’s electronic submission platform, ETi, (developed in conjunction with the Focus Solutions Group), underpins online transactions from both the Zurich Advice Network and Zurich Mortgage Network.
ETi is an easy to use, integrated system which enables advisers to complete mortgage, protection and general insurance sales using one effortless electronic sales process. ETi was entered for this award on the basis of its performance, exceeding business objectives and delivering significant business results:
- By December 2003, 98% of all non regulated business was submitted electronically
- As a result of introducing Eti, the volume of non regulated business has more than doubled and is still increasing on a month on month basis.
- Support staff training has been reduced from 4 months to 4 days
- Paperwork turnaround times have improved, with more than 50% same-day processing.
Paul Kenmir, Sales Process Director for ZAN, commented, “We won this award due to the combination of technology innovation and the significant business impact of ETi . It’s a fantastic achievement – we can now offer award winning software as well as award winning products!”
Dave Parry, Zurich UK Personal Insurance Business Development and Speciality Director was equally delighted, “This is great news for Zurich. It is a culmination of two years collaborative hard work between Zurich’s Life and Personal Lines business that has delivered this award winning system.”
