The ‘Zurich Support Service’ includes a freephone helpline available 24 hours a day, 7 days a week. It is staffed by a team of independent experts who can offer assistance with work, personal or family-related matters, which includes access to short-term counselling.
As well as professional consultations and counselling, the service provides information, resources and referrals to further services available in customers’ local areas covering a wide range of issues including:
- Daily Living – consumer rights, debt and money management, for example, managing the family bills
- Life Events – Marriage and cohabitation, separation and divorce, moving home, bereavement and loss
- Personal – emotional well-being, managing stress, anxiety and depression, disability and illness, personal development and computerised cognitive behavioural therapy
- Work – work/life balance, workplace pressure, bullying and harassment
“We have designed this service with our customers in mind so that we can help them through difficult times. This is a real added value benefit and we hope our customers will make full use of it.”
