The specialist tour operator and financial services provider said it chose IRS because its quality of customer care meets their own standards.
IRS said any customer inquiring about equity release mortgages would receive a minimum of three, and sometimes six or more, face-to-face advisory meetings before committing to releasing equity from their property.
IRS offers the choice of a reversion plan or lifetime mortgage, depending on a customer’s specific needs, with a drawdown option also available.
To ensure customer care, IRS suggests to customers that any advisory meetings also involve the customer’s family or legal advisers. This is to ensure that the customer is fully aware of the implications of equity release arrangements and that they are completely comfortable with the decision.
Martin Coe, managing director of Titan Travel, commented: “Titan Travel has used its expertise and thoroughness of approach to identify financial products and services where the customer can be assured of a quality offering. We have chosen to offer an equity release service through IRS because the approach that it takes is the most thorough in the market.”
Dave Wilson, sales director at IRS, said: “We’re delighted to have emerged from Titan’s rigorous selection process as its equity release partner. We have led the market with our products and service, and now we are taking a leading position as the market expands into new areas including these affinity relationships.”
Peter Brodnicki, chief executive at the Mortgage Advice Bureau, commented: “If this is a well-structured and vetted proposition, it is fine. However, it is important that Titan knows how to recognise a good equity release product. This is a specialist area of advice and perhaps does not fit with an affinity group.”
