DEMSA was established in December 2000 in order to promote good practice in the debt management industry, and to protect the interests of the public and the lenders to whom they owe money. Since then, DEMSA has now obtained both code one and two approval of its code of conduct by the Office of Fair Trading (OFT).
Beverley Budsworth, managing director of The Debt Advisor, commented: “We are extremely pleased that our excellent standards of operation have been acknowledged by DEMSA and that they have approved our membership application.
“Being part of DEMSA is extremely important to us as its code of conduct has been approved by the OFT, which ensures that only debt management companies that have passed its rigorous audits are allowed to be members.
“DEMSA’s ethos echoes that of our own business. We continually work to best practice and always ensure that the client is at the forefront of our minds. We understand how much of a struggle it can be for someone to pay off their debts and this accreditation shows consumers that we are a company that they can trust to help them get back on their financial feet.”
DEMSA members are obliged to operate monthly customer satisfaction surveys that are returned to DEMSA for assessment. Since these surveys began in 2005, results have shown an increasing number of satisfied clients on debt management programs.
Membership ensures that The Debt Advisor is fully compliant with the DEMSA Code of Conduct.