Members of the team who handle commercial mortgage deals will form the new department, which will sit in the commercial mortgages division.
The members, which manage client portfolios post-completion, is comprised of three portfolio officers, two short-term loan officers, an administrator and a retention offer.
Karen Bennett, sales and marketing director, commercial mortgages, said: “Shawbrook is committed to providing specialist expertise and a focus on outstanding service across all our bank-wide lending divisions.
“Integrating members of our customer operations team into the commercial mortgages business creates a more efficient structure designed to improve services for both our brokers and customers, and we look forward to the positive impact this will have.”
Customer operations manager Laura Mortlock will oversee the loan management team.