Richard, who is based at the company’s headquarters in Bishop’s Stortford, Hertfordshire, will report into Managing Director, Mitchell Philpott, and will take overall responsibility for product management and development, and customer support and services.
Richard joins from Avaya, a global business telecom manufacturer, where he held the position of Director of Quality and Customer Support for the SME business division. In this role, he was in charge of the qualification and customer support of a wide range of systems, and well as being tasked with overseeing ISO9001 and continuous improvement of the division.
Mitchell Philpott, Managing Director, Quay Software, commented: “I am delighted that Richard has agreed to join us, his wealth of experience in the industry makes him valuable to the business, and his skills are invaluable for the strategic growth of the company. Richard’s former post as Director of Quality ideally places him to make our clients’ needs our highest priority. This appointment also demonstrates our focus on ensuring continuing high customer service levels and places further emphasis on project management within the business for all internal and external tasks.”
