The bank has been running a phone-based BDM team of 10 for the past two and half years and, in anticipation of business volumes for 2013, has increased its resource to provide further support to brokers.
Mark Bullard, head of sales at NatWest Intermediary Solutions, said he was delighted to be able to scale up the day-to-day support NatWest offers to its business partners as its appetite to lend continues into 2013.
He said: “We know that intermediaries value their BDM contacts and appreciate being able to deal with someone who is responsive to their needs. Our new BDMs will be on hand daily to help brokers source the right mortgage deals for their clients, aid them with packaging, talk through things like criteria and sort out issues with applications.”
Brown, who has worked within the RBS Group in a number of retail sales roles, will be based in Norwich working alongside the existing team run by Mark Cracknell.
Bullard added: “I am really pleased to welcome somebody of Nicola’s calibre as she has a breadth of experience from the retail sector that will give us a more rounded approach to the way we service our intermediary partners. The extra resource we are planning to introduce to our LiveTALK and broker administration teams will give our BDMs more time to spend with their panel of brokers.”