LV= to use vScreen

The system allows advisers to replicate the experience of a face-to-face interview via remote technology at the customer’s convenience, and in a completely secure environment.

It means advisers can show the customer product and regulatory information in real-time and the customer can confirm their understanding via a digital signature.

All documentation shared with the customer can be saved securely onto their electronic device for future reference.

In addition, vScreen operates over the internet from any device, whether they are a PC, Mac, tablet or smart phone.

The vScreen technology is designed to eliminate all issues with firewalls, pop-up blockers, downloads and other computer settings.

Rod Willmott, fast track director of LV= said: “LV= is always on the lookout for innovative ways to improve our customers’ experience and we decided to explore Vizolution’s vScreen to help shape the next generation of call centre experiences.”

Bill Safran, CEO of Vizolution said: “LV= has more than five million members and customers so we are very pleased to be working with them. We are confident that by adding a visual element through the use of vScreen it will enable higher levels of customer interaction, understanding and engagement.”