Brokers are reporting that the free legals package service can be slow often lead to delays.
Many of the free legal packages offered by lenders are not always the best option for the client, suggests SortRefer.
Brokers are feeding back that the free legals package service can be slow, with the client not actually fully represented.
Kevin Tunnicliffe (pictured), chief executive of SortRefer, said: “Free legals are a great idea and work well as a marketing highlight but like a mirage they promise much, but are not necessarily in the best interests of the client.
“The lender chooses a conveyancing business based more on cost than quality. This can often lead to delays and lack of communication, which can slow down the transaction.”