After recently moving premises and expanding their processing team, FMS revealed that it was looking for the right processing system to support its growing business. As a result, PackageStream is now being used by FMS’ new business, underwriting and accounts teams and managers, for case processing, workflow progression, broker communications and management info reporting.
Brokers who introduce cases to FMS are being offered a copy of MortgageStream for their own case management and to facilitate the transfer of cases to FMS via an e-mail ‘briefcase’ to send cases from their own MortgageStream system directly to the FMS in less than 30 seconds. In this way new cases arrive at the FMS’ e-mail inbox and are imported into PackageStream with one mouse click.
MortgageStream sales director Paul Holden welcomed FMS saying: “It speaks volumes that the uptake for the new product has been so immediate. Packagers are highly aware of just how much time can be saved if systems can remove the need for details to the re-keyed into various systems. In addition to the lender and product data, the briefcase imports all supporting documentation, mortgage applications, KFI, IDD, Proof of ID & residence, file notes, client, solicitor, estate agent details.”
Terry Chamberlain, director of finance & mortgage solutions at FMS added: “As a PMPA Packager we process huge amounts of new enquiries and submitted cases, and for the first time PackageStream has given us all of the tools that our underwriters and business processors need to get their job done in a fraction of the time.
“Receiving enquiries and new cases via e-mail is so much simpler as with just one click our new business team have a brand new enquiry or whole new case imported into the system and can then immediately start underwriting the new application.
“Before we had PackageStream every new case used to take the Underwriters nearly an hour to input onto our old system. As a result we are now recommending MortgageStream to our Introducing Brokers so that more of them will send us cases by e-mail direct to PackageStream!”
