The GP helpline gives new and current policyholders convenient access to primary care, while the prescription service provides a delivery of medication after they see a GP.
Simon Philp, distribution and marketing director, said: “The benefit of these additions are simple but significant.
“Our members won’t have to wait the days or sometimes weeks it can take to see their GP, they can simply pick up the phone and talk to an expert at their convenience.
“They can also choose to have a prescription delivered to their door, saving a trip to the doctors and the hassle that comes with it.”
The mutual also made a third change, where it will not require automatic medical evidence for customers under 42, regardless of monthly benefit, for any of the plans.
Philp added: “For years, advisers have voiced their frustration that income protection is too slow and cumbersome to process.
“Over the last year, we have made a number of important steps, including the integration of UnderwriteMe which provides six in 10 customers with an instant decision, to prove that with Exeter Family, this isn’t the case.”
