E2M has identified through internal research that 12 per cent of transactions are held up due to the client not returning their documents on time. This service would see the centralised team chase up client questionnaires, amongst other documents, on behalf of their solicitor panel and introducers.
E2M hopes this will result in introducers receiving their commissions faster as transactions take less time to complete.
Karen Babington, sales and marketing director at Easier2move, commented: "On remortgage work there is less of a call to action than on sale and purchase work so often clients need a polite push to return the required documentation. E2M recognises this need and has now set up a specific team to actively pursue these cases.
"As part of this service, E2M will be working with lenders and packagers to produce streamlined and superior service levels to brokers. We are determined to make sure that we do everything to help our introducers and this is the first of many initiatives to improve the speed in which a remortgage transaction completes."
