Having already addressed mortgage regulation in October 2004, Norton Finance Group recruited the expertise of Compliancy Services Ltd to help deliver competence requirements for General Insurance, as stipulated by the FSA.
Keith Stringer, Managing Director, Norton Finance Group comments “Simple, yet effective solutions and specific product testing were crucial elements for us when looking to implement the required processes and procedures set by the FSA. These factors, combined with the required audit trail and the delivery of appropriate training, were key aspects that led us to Compliancy Services Ltd. We needed a service that offered a simple, but comprehensive and cost-effective compliance solution. Compliancy Services offered this, along with supportive assistance and advice throughout the whole delivery of the programme."
Tony Worthy, Managing Director, Compliancy Services Ltd, comments, “The key aims and objectives of the Norton Finance Group contract are to ensure that we provide a cost effective and efficient solution which meets the needs of the company’s customers and staff. This was achieved within a short period of time ensuring that all the relevant staff were competent ahead of the introduction of the regulations on 14th January this year.
“By providing the relevant training and testing strategy, Norton Finance is able to benefit from improved efficiency from its staff. Additional knowledge and understanding of the FSA regulations also helps enhance performance and management of staff, with the overall benefit of improving the customer experience, whilst satisfying the FSAs audit requirements”.
