This year has seen FSA enforcement action taken against a number of firms where there has been actual or potential detriment to customers as a result their practices. With the December deadline looming there is renewed pressure on intermediaries to put systems in place that will protect themselves and their businesses.
The solution offered by Competent Adviser’s TCF toolbox consists of a cutting edge computer-based training programme and is aimed at helping firms get quickly up to speed with TCF principles. This is done by educating clients on exactly what the FSA is looking for by giving examples of good business practice which enables them to demonstration competency in this area. The programme will automatically update users of any FSA announcements and the sophisticated learning zone contains a host of TCF case studies across various subject areas, all of which are complimented by in-depth multiple choice questions designed to demonstrate competency and understanding.
Both the TCF toolbox and TCF case studies are available to all registered users at no extra cost – however, Competent Adviser is also able to create a bespoke version - on a costed basis - to include any company specific issues any individual organisation wishes to be raised.
Gillian Tait, director at Competent Adviser, said: “The TCF toolbox has been developed as a direct result of feedback from our clients saying they wanted to have one-point access for advice on exact FSA requirements and the facility to teach staff TCF in an easy to understand format. Initial responses have been very favourable and as firms are realising the close proximity of December deadline we are receiving unprecedented levels of enquiries after the success of our initial pilot.”
Competent Adviser will be exhibiting on stand A25 at the London Mortgage Business Expo on the 12th and 13th November.
