The development of the online system has resulted in a range of changes for both intermediary and packager use, including:
• The introduction of an online valuation fee payment as part of the full application process.
• The creation of an online help page to take the broker through the online process.
• A simplification of the options to aid quick printing of response letters, certificates and declarations.
• The removal of the mortgage history questions from buy-to-let applications.
• Packagers are now able to search for the introducing broker using the broker’s postcode.
Trevor Child, head of sales and marketing at CHL Mortgages, commented: “At CHL we know the importance of robust, cutting-edge technology to mortgage intermediaries and we have therefore enhanced our online application system to ensure continued ease and quickness of use.
“The changes are specifically designed to ease the process ensuring that intermediaries spend the minimum amount of time needed to submit applications. The new system continues to provide a full range of information and now delivers a user-friendly online help page to answer the full range of questions and queries.
“This range of system enhancements is just the start of CHL’s online development and we look forward to hearing feedback from our intermediary partners in order to continue developing the application process.”
