Mark Myers, CEO, British Friendly, said: "The moment of truth with any policy is whether it will pay out when you need it. Our strong track record of paying claims continued in 2013 paying 96% of all claims received. Our consistently strong claims record underpins our ethos of looking to pay a claim wherever possible, even in situations where the claim could arguably have been declined."
Mark Dennison, owner of adviser firm Lightblue UK, added: "We continue to welcome the publication of claims statistics for Income Protection. It is great news to see so many claims being paid across the market for this essential product."