Average transaction time cut

Using advanced technology and proactively progressing cases at every stage, My Home Move has been achieving an average case turnaround time of 52 days – over 4 weeks quicker than the UK average of 81 days.

My Home Move believes that a dual approach towards the property transaction process has been vital in bringing this about. 24/7 online tracking, SMS text messaging and real-time settlement are just some of the things in place to help ensure the process is as smooth as possible. However, My Home Move believes that a more proactive and personal approach is also crucial.

Stephen Hayter, sales and marketing director at My Home Move, explained: “It’s all very well us being efficient, but if information is not available for us to work with then the whole system grinds to a halt.

“Technology is one essential part and we have invested considerable time and money over the years in getting this just right, but we know from experience that a proactive, customer-focused approach is also extremely important.

“Sometimes delays can occur, for example, when a buyer or seller doesn’t understand a document or a part of the process. By proactively calling customers on a regular basis staff can ensure queries are dealt with as quickly as possible, rather than being left to fester. It is amazing what a difference this can make.

“Conveyancing in the UK has traditionally been slow and reactive. We’ve been trying to refresh perceptions by showing that this doesn’t have to be the case. By being proactive and customer-focused, and with the right technology to back us up, we are able to achieve excellent results to benefit both our recommenders and their clients.”