AIB will introduce vScreen into their contact centre to enhance the customer experience and improve the fulfilment process for both retail and business customers.
Vizolution CEO Bill Safran said: “We are very pleased to be working with AIB and we are confident that using vScreen to add a visual element to what is traditionally a voice only call will enable even higher levels of customer interaction, understanding and engagement.”
One of the key benefits of vScreen is that the simplicity of the system and the ease with which the customer can enter a vScreen session.
Customers don’t need to download any software as vScreen operates over the internet; all that is needed by the client is access to the internet from any device, whether they are a PC, Mac, tablet or smart phone. The unique vScreen technology is designed to eliminate all issues with firewalls, pop-up blockers, downloads and other computer settings. This ensures the AIB staff can engage with their customer first time, every time.