Alliance & Leicester improves its online application process for intermediaries

As from Tuesday 20 April the paper-based application, used in conjunction with online submissions, will be replaced by a more simple and straightforward ‘customer declaration’ document which needs to be returned prior to completion.

Merhdad Yousefi, Head of Intermediary Mortgages for Alliance & Leicester commented: "This latest development takes away the need for a paper application — saving intermediaries valuable time, and making the application process as simple and straightforward as possible. Our ongoing commitment and investment in the Intermediary market means that we’re constantly seeking feedback from our intermediaries and looking at ways to improve the service we offer them.

"Our award-winning online system continues to go from strength-to-strength and we’re currently receiving almost 90% of applications online. This recent development is part of our ongoing aim to provide a consistent, high impact, and efficient service to meet the needs of our intermediary customers."