Abbey and e.surv announces support service contract

This follows an internal review of Abbey’s business needs for the administrative support of its surveyors.

Alongside a panel management arrangement, e.surv will have responsibility for distributing and managing instructions to Abbey’s existing in-house valuers. Abbey has 128 fully qualified chartered surveyors, who are a vital part of the bank’s mortgage and re-mortgage offerings, assessing value, condition, and marketability of residential property against Abbey’s underwriting criteria.

Under the terms of the appointment e.surv will become contractually responsible for delivering support services to Abbey’s surveyors.

Commenting on the deal, David Gilchrist, chief surveyor for Abbey, said: “This initiative is beneficial to us for a number of reasons. By outsourcing these functions to e.surv we are reducing internal costs and accessing a market leading provider which we believe has the flexibility to deliver a service that meets with our needs.”

Paul Latham, e.surv’s Managing Director, said: “We have always had a very strong relationship with Abbey and are delighted to have been given this opportunity to deliver added-value. I believe that the proposition we have jointly developed complements the existing in-house capabilities of Abbey, allowing them to focus on core activities.”