The system, which is driven by application programming interface (API) technology, allocates adviser referrals to solicitors based on their performance, as well as their current workload and location relative to the customer’s address.
Fluent Mortgages, part of Fluent Money Group, has partnered with property services provider Aventria, whose digital conveyancing technology will be fully integrated into Fluent’s mortgage advice process.
The system, which is driven by application programming interface (API) technology, allocates adviser referrals to solicitors based on their performance, as well as their current workload and location relative to the customer’s address.
Advisers can also quote, instruct and stay updated on a customer’s case as it moves through to completion, all from within their own mortgage system.
Daniel Payne, managing director at Fluent Mortgages, said: "Looking for ways to improve our service to customers is our mantra here at Fluent Mortgages. Conveyancing is the element of the mortgage transaction that often creates the most friction for customers and has the potential to disrupt the entire process.
"Our partnership with Aventria through their innovative conveyancing platform, provides us with a key component in building a truly seamless process by integrating conveyancing directly into our system, while supporting our focus on improving the mortgage transaction through the application of market leading technology.”
Alan Young (pictured), chief commercial officer at Aventria, said: “Fluent Mortgages is a key partnership for Aventria, as we share the same values around improving the customer experience.”
He added: “Solicitors have long been undervalued and underpaid for conveyancing, which is often the root of the problem. Our fixed fee model is fairer for both the solicitor and the customer and is underpinned by our capacity and location algorithm, which all helps to streamline the process for everyone involved.”
“It’s not all about the technology. Our solution is delivered alongside an outstanding service team which is always there to pick up the phone, answer emails and update customers and brokers on cases, whenever requested.
"From the customer’s perspective, the instant access to answers also takes away frustration and uncertainty. Delivering an exceptional customer experience is at the heart of our conveyancing model.”
