Ombudsman Services withdraws from the housing market

It provides redress between property agents, including estate agents and individuals.

Ombudsman Services withdraws from the housing market

Ombudsman Services will stop handling complaints in the property sector – saying it no longer wants to provide a “broken solution to a broken market”.

It provides redress between property agents, including estate agents and individuals, butplans to withdraw by 6 August 2018.

Lewis Shand Smith, head of Ombudsman Services, said: “Redress in the housing sector is a really confusing picture for all involved.

"The patchwork of alternative dispute resolution and ombudsman schemes is a mystery to consumers and therefore is incredibly difficult for them to navigate."

The government is consulting on creating a single ombudsman to cover the whole of the housing market.

Ombudsman Services has over 8,000 member businesses in total, of which 6,500 are RICS firms.